Support
Support
Email us, or manage your subscription yourself.
Email us
We read every message and reply by email.
What to include
- What you expected and what happened instead.
- Your macOS version and the Sherbet version, which Settings shows.
- The app or website you were in, if the problem was a field that did not fill.
- Never your licence key or anything you copied, unless we ask for the key.
Manage or cancel your subscription
Use the customer portal. Enter the email you bought with and Lemon Squeezy sends you a sign-in link. There you can cancel, switch between monthly and yearly, update your payment method, and download receipts. Refunds are in the refund policy.
Moving to a new Mac
On the old Mac choose Deactivate this Mac in Settings, then Tools & Licence, and enter your key on the new one. If the old Mac is gone, sign in to My Orders at Lemon Squeezy with the email you bought with and deactivate it there, or email us and we release it. Your history can come along with Export backup and Import backup in Settings.
Lost your key
It is in the receipt email from Lemon Squeezy and in the customer portal.
Where your data lives
In ~/Library/Application Support/Sherbet on your Mac, and nowhere else. The
privacy policy has the detail and the
terms cover the rest.